Acceptance of Rules of Procedure
Booking accommodation at Felicin implies the acceptance of these rules of procedure. The reservee is personally responsible for this, including the people accompanying him/her.
Rates
The prices are expressed in euros and are intended for the booked accommodation and for the requested period.
The agreed price includes consumption (electricity, water, towels, and bed linen) and, where provided, the meals indicated (breakfast or other). We reserve the right to change the published prices of our accommodations at any time and without notice. However, the price agreed at the time of booking (excluding any extras) will not be changed under any circumstances.
Booking procedure
You can make a reservation online using the booking system on our company website.
To confirm the reservation, you must provide personal data, a telephone number, an e-mail address, the holiday period, the number of people and the details of a valid credit card, which will be held to guarantee the reservation in accordance with our cancellation policy. Felicin reserves the right to carry out the pre-authorization.
In the event that you do not wish to communicate your credit card details on our website or in any other way, the reservation will be confirmed upon the payment of a deposit (20% of the total amount for reservations with a flexible rate, and 100% for reservations with a NON-refundable rate) to be paid via bank transfer to:
Bank: Banca D'alba Credito Cooperativo
IBAN: IT32J0853046500000590100220
BIC: ICRAITRREQ0
Beneficiary: Albergo Ristorante Il Giardino Da Felicin Sas Di Rocca F.D. & C.
The conditions relating to cancellation and pre-payment vary according to the type of accommodation. Please check which conditions apply before selecting an option. The reservation balance must be paid upon the expiry of the free cancellation terms via bank transfer, or by charging the reservee’s credit card.
In the event of a reservation without a credit card as a payment guarantee, or for a number of rooms equal to or greater than four, a non-refundable confirmation deposit of 20% of the amount of the reservation is required.
N.B.: In the event of a bank transfer, the guest has 2 working days to pay the deposit, whereas the balance must be credited to us at least ten days before the arrival. (e.g., If the arrival is scheduled for June 15th, the transfer to our account must be available on June 5th).
In the event of a non-refundable rate, the full amount must be paid in advance via credit card or via bank transfer. If the above-mentioned deadlines are not respected, the reservation will be automatically cancelled, and the accommodation will be made available for new requests. Should you have any doubts on how to use the online booking system, you can request price estimates and information by writing an email to [email protected]
Cancellation penalty
Reservations cancelled within the terms of free cancellation, if applicable, do not incur any charges; therefore, any pre-authorization will be cancelled. Cancellations made after such terms, will result in the charge of the full amount of the reservation.
In the event of early departure, the entire agreed booking amount will be retained. In the event of a discounted, non-refundable rate, no amount will be refunded in any case.
If within the established terms, the reservation must be modified or cancelled in writing by sending an e-mail to [email protected] and must be confirmed in writing by Felicin.
Occurrence of accommodation unavailability
Should force majeure prevent the booked accommodation from being made available to guests, Felicin reserves the right to assign another accommodation with similar or superior characteristics at the same price, or, in extreme cases, to cancel the reservation, reimbursing the guest the amount paid without the latter being able to make further claims for compensation for any reason. It should be noted that, other than what you have paid, nothing else will be reimbursed or compensated, and therefore no request for compensation will be considered.
Arrival - Balance - Security Deposit
On the day of arrival, the accommodation can be made available from 3:00 pm.
Upon arrival, guests must show a valid identity document. If valid documents are not presented, the reservation will be cancelled, and the entire amount paid will be retained.
On site we accept the following payment methods for any optional services:
- cash;
- credit cards (Visa, Mastercard, American Express, Carta Sì, Bancomat).
Departure
On the day of departure, the guest is required to leave the accommodation or occupied accommodations by 11:00 AM, unless agreed otherwise. Any damage caused to the property, furnishings or furniture must be compensated.
Breakfast
Breakfast, if provided, is served from 08:00 am to 10:00 pm. Breakfast includes hot and cold, sweet and savoury foods, fruit, vegetables, yoghurt, cheese, cold cuts, eggs, jam, honey, hot drinks (coffee, tea, herbal tea, latte, etc.) and cold drinks (extracts, fruit juices, cold tea, flavoured mineral water) and anything else that makes the first meal of the day more appetising. It is the guest's obligation to inform Felicin of any personal food allergies or intolerances, including those of the people travelling with him/her.
Animals
Small pets are allowed at Felicin - Villa Stella with a maximum of one per accommodation in rooms with terrace or patio only; the guest is asked to communicate it in advance and a supplement may be required for the necessary disinfestation. Animals must be kept on a leash in the common areas of the hotel (entrance, corridor, terrace, parking lot, etc.) and their presence in the breakfast room will not be allowed. Pets must also not be left alone in the room except for breakfast time, whether guests were to enjoy the breakfast offered in our breakfast room.
Rules during the stay
All the accommodations provided are clean and in working order. We kindly ask you to check the efficiency of the accommodation and to notify us of any anomalies or deficiencies within and no later than 24 hours after your arrival.
Making copies of room keys is strictly forbidden: trespassing, in the absence of authorization, constitutes a serious criminal offence punishable by law. In the event of a room key being lost, a refund of € 100.00 must be provided for the damage caused.
It is forbidden to stay overnight in a greater number of people than allowed in the reserved room/rooms. It is also forbidden to let strangers in without having previously communicated it to the manager and having received express consent.
PURPOSE OF THIS POLICY
This Privacy Policy contains important information about the personal data collected when you visit this Website, whether as a registered or unregistered user, and explains how such data are used. Where applicable, it also describes how data provided by the user or collected during service provision by ALBERGO RISTORANTE IL GIARDINO DAFELICIN SAS DI ROCCA F.D. & C. (hereafter “the Company”) are processed, including data gathered through other interactions with the Company. This document complements any other privacy information provided in those contexts.
This document includes important information about:
- PERSONAL DATA PROCESSING
- PERSONAL DATA COLLECTED
- PURPOSES OF PERSONAL DATA PROCESSING
- DISCLOSURE OF PERSONAL DATA
- CHILDREN’S PRIVACY
- STORAGE, ACCESS AND TRANSFER OF PERSONAL DATA
- SECURITY AND CONFIDENTIALITY OF PERSONAL DATA
- DATA ACCESS RIGHTS – MANAGING CHOICES
- DATA RETENTION
- LINKS, ADVERTISERS, SPONSORS AND ADVERTISING
- DATA CONTROLLER – COMPANY CONTACTS
- POLICY UPDATES – COMMUNICATIONS
ACCEPTANCE
By visiting the Website, using its services or interacting with the Company, the user confirms to have read and understood this Privacy Policy and agrees that the Company may collect, use, store, transfer, and disclose personal data in accordance with this Policy. Unless already registered, the Company may request explicit consent (e.g., by ticking a box) if required by applicable law. If you do not agree with the terms of this Privacy Policy, please refrain from using the Website, creating an account, or otherwise submitting any personal data.
1. PERSONAL DATA PROCESSING
“Personal Data” refers to any information that allows the Company to identify a user (or a third party whose data is provided), either directly or indirectly, including data related to service purchases or voluntarily shared through the Website or directly at our premises. Data processing is carried out in accordance with EU Regulation 2016/679 (GDPR) and any relevant national legislation.
2. PERSONAL DATA COLLECTED
Data sources
The Company collects personal data only when voluntarily provided by the user, including:
– submitting an enquiry via the Website;
– making a search on the Website;
– contacting the Company via comments or questions;
– subscribing to email newsletters or service updates;
– confirming a reservation;
– providing contact data such as a mobile number to receive the privacy form by email;
– exchanging emails, SMS or other messages with the Company.
If users provide personal data of third parties (e.g., family members, other guests), they are responsible for ensuring that these third parties are informed and have consented as required.
Data categories
Depending on the purpose, the Company may collect and use:
- Personal details (name, surname, gender, date of birth, nationality, etc.)
- Contact details (address, email, phone, mobile, fax)
- Payment details (card data, passport number if needed for tax/AML reasons)
- Service-related data (purchases, VAT number, complaints, refunds)
- Preferences and profile (purchase habits, chosen room type, profession, education, lifestyle)
- Family information (marital status, anniversary dates, number of children, etc.)
3. PURPOSES OF PERSONAL DATA PROCESSING
Depending on user interaction, personal data are used to:
– Manage services requested, including administrative and accounting activities, warranties, fraud prevention, and customer communication
– Comply with legal obligations (e.g. AML laws, EU regulations)
– Handle specific service requests and newsletter subscriptions
– Manage customer relationships (if registered):
i) Send promotional offers and newsletters
ii) Conduct market analysis and surveys
iii) Create user profiles for personalised services and experiences
iv) Providing personal data is necessary for the above purposes. Failure to provide such data may prevent service provision but will not affect website browsing or general access.
4. DISCLOSURE OF PERSONAL DATA
Personal data may be shared with:
– Affiliated companies, distributors and service providers acting under instruction
– Third parties for analytics, marketing, hosting, technical and organisational services
– Payment service providers and fraud control agencies (as independent data controllers)
– Legal entities in the event of mergers, acquisitions or corporate restructuring
– Public authorities where legally required (court orders, police requests, etc.)
5. CHILDREN’S PRIVACY
This Website and the Company’s services are not intended for individuals under 18. No data are knowingly collected from minors. If such data are found, they will be deleted. Users under 18 are asked to refrain from using the Website and should request an adult to complete bookings.
6. STORAGE, ACCESS AND TRANSFER OF PERSONAL DATA
Data processing occurs mainly via electronic systems, with access restricted to authorised staff trained in data protection and confidentiality. Systems include access controls and security layers.
7. SECURITY AND CONFIDENTIALITY OF PERSONAL DATA
Appropriate technical and organisational measures have been implemented to protect personal data from loss, unauthorised access or disclosure. However, no system is completely secure. Users are encouraged to:
– Keep software and antivirus up to date
– Protect their login credentials
– Regularly change their passwords
In the event of a suspected data breach, the Company will notify affected users as required by law.
8. DATA ACCESS RIGHTS – MANAGING CHOICES
Users have the right to:
– Access their data
– Correct or update their data
– Request data deletion
– Object to processing or withdraw consent
– Request data portability
To exercise these rights, users may contact the Company at: [email protected] or by post to the Company’s registered address.
9. DATA RETENTION
Data will be retained for the duration of the service relationship or as required by legal and regulatory obligations (e.g. 10 years for tax/accounting purposes). Marketing and profiling data will be kept only as long as allowed by law and then permanently anonymised or deleted.
10. LINKS, ADVERTISERS, SPONSORS AND ADVERTISING
The Website may contain links to other Company-owned or third-party websites. Personal data shared on such websites are subject to their own privacy policies, and the Company is not responsible for their data handling practices.
11. DATA CONTROLLER – COMPANY CONTACTS
The data controller is Albergo Ristorante Il Giardino Da Felicin Sas Di Rocca F.D. & C., Via Vallada 18, Monforte d’Alba (CN), Italy.
This applies to data collected at:
– Felicin - Villa Stella
– Felicin - Ristorante Albergo Dimora Storica
– Felicin - Palazzo Boeri Panoramic Suites
– Felicin - Dimora del centro
– Website www.felicin.it
For queries or to exercise your rights, contact: [email protected]
12. POLICY UPDATES – COMMUNICATIONS
The Company reserves the right to amend this Privacy Policy at any time. Changes will be published on this page and may be notified via email or website notices, where appropriate. Continued use of the Website after changes constitutes acceptance of the updated policy.
